My99 Terms & Conditions – Complete Guide to Using Malaysia's Casino Platform

These Terms & Conditions ("Agreement") govern your use of the my99 platform, accessible at my99-khelo.com and all related services. By accessing, registering for, or using any part of the my99 platform, you expressly acknowledge that you have read, understood, and agree to be bound by all provisions of this Agreement.

My99 reserves the right to update, modify, or improve these Terms & Conditions at any time without prior notice. It is your responsibility to review this document periodically. Your continued use of the my99 platform following any amendments will be considered your acceptance of the updated Terms & Conditions.

These Terms & Conditions should be read alongside my99's Privacy Policy and Responsible Gaming policy, available at my99-khelo.com, all of which form part of the complete agreement between you and my99.

To register and use the my99 platform, you must meet all of the following requirements without exception:

• At least 18 years at the time of registration. Minors are strictly prohibited from using this platform in any capacity.
• Registering using personal information that is accurate, complete, and up to date — your full legal name, an active Malaysian phone number, and a valid email address.
• Only has one active account at any one time. Registering multiple accounts under the same individual is strictly prohibited and may result in all associated accounts being frozen.
• Not registering on behalf of another person or using someone else's information without their consent.
• Not an employee, contractor, or representative of my99 or any of my99's partner companies.
• Not be located in any geographic region where the use of online gambling platforms is explicitly prohibited under applicable local law.

My99 reserves the right at any time to request identity verification (KYC — Know Your Customer) from any member. Documents that may be requested include a copy of your identification card, a recent bank statement, or proof of current address. Failure to provide the required documents within the specified timeframe may result in temporary suspension or termination of your account.

All financial transactions on the my99 platform are conducted in Malaysian Ringgit (RM). Accepted payment methods are Malaysian local options listed on the platform — Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX via Maybank2u or CIMB Clicks. my99 does not accept payments in foreign currencies or through international payment methods not listed on the platform.

Deposit Terms:

• The minimum deposit amount is RM 10 for all supported payment methods.
• Deposits are credited to your my99 account within minutes once the transaction is confirmed by the payment provider.
• You may only deposit funds from legitimate sources and from accounts or wallets registered in your own name. Third-party deposits are not permitted.
• My99 does not cover any fees charged by your e-wallet provider or bank (where applicable).

Withdrawal Terms:

• The minimum withdrawal amount is RM 30 per transaction.
• Withdrawals to e-wallets (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay) are typically processed within 5 to 15 minutes.
• Withdrawals via DuitNow and FPX (Maybank2u, CIMB Clicks) are typically processed within 10 to 30 minutes.
• Withdrawals must be made to the same payment method used for the deposit (or an alternative method verified and approved by my99).
• My99 reserves the right to require KYC verification before processing withdrawals that exceed certain limits.
• Bonus funds that have not met the wagering requirements cannot be withdrawn until those requirements are fully satisfied.

My99 offers a range of bonuses and promotions for both new and existing members, including a Welcome Bonus of up to RM 1,000, a daily rebate of 0.8%, and other periodic promotions. All my99 bonuses and promotions are subject to the specific terms stated on the relevant promotions page as well as the following general rules:

• Every bonus has wagering requirement that must be met before winnings generated from bonus funds can be withdrawn. The specific wagering requirements are stated on each promotion's respective page.
• The Welcome Bonus is available exclusively to new my99 members making their first deposit. Only one Welcome Bonus claim is permitted per individual, per residential address, and per device.
• A daily rebate of 0.8% is calculated based on total eligible bets and credited automatically at midnight every day. No manual claim is required.
• My99 reserves the right to void any bonus if there is evidence of abuse, fraud, or any attempt to exploit the bonus system in a manner contrary to the spirit of the promotion.
• Accounts that specifically employ low-risk betting strategies to meet bonus wagering requirements (known as bonus abuse or bonus whoring) may have their bonuses voided and associated winnings forfeited.
• Promotional terms may change at any time. It is your responsibility to read the latest terms before participating in any promotion.

All games available on the my99 platform — including slots, baccarat, blackjack, roulette, dragon tiger, crash games, and all live casino games — are subject to the specific rules displayed within each game's interface, as well as the following general rules that apply to all games:

• Game outcomes generated by my99's RNG system or by dealers in live casino games are final and binding, unless a verifiable technical error has occurred.
• In the event of a proven technical error during gameplay, my99 reserves the right to void the affected round and refund the original wager to the player. No additional winnings will be paid out for any round in which a technical error occurred.
• Usage automated software, bots, or computer scripts for gameplay is strictly prohibited. Any account found using such methods will be terminated immediately.
• Players are responsible for ensuring their internet connection is stable while playing. my99 is not liable for any losses resulting from connectivity issues on the player's end.
• Minimum and maximum bets for each game are displayed within the game interface and are subject to change without prior notice.
• In Live Casino games, the dealer's instructions are final within the context of the current round and must be followed. Any communication discrepancy between the player and dealer that cannot be resolved in real time will be decided by my99 management based on available video recordings.

My99 reserves the right to restrict, modify, or remove any game from the platform at any time. Should a game be removed while a session is in progress, any outstanding bets will be returned to the affected players.

You are solely responsible for keeping your my99 account login credentials confidential — including your username, password, and any associated verification codes. Your account security responsibilities include the following:

• Never share your login credentials with anyone — including family members, friends, or anyone claiming to be a my99 staff member. my99 personnel will never ask for your password.
• Use a strong, unique password that you don't use for any other account. my99 recommends a password of at least eight characters, combining uppercase and lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) in your account security settings for an added layer of protection.
• Log out of your account after every session, especially when using a device shared with others.
• Notify the my99 support team immediately if you suspect your account has been accessed without your authorization.

My99 is not liable for any losses resulting from unauthorized access to your account due to negligence in safeguarding your login credentials. However, my99 will cooperate fully in the investigation of any reported account misuse.

My99 is fully committed to responsible gaming and takes a proactive approach in helping members manage their gaming activity in a healthy way. This section outlines my99's commitments and the shared responsibilities between the platform and its players.

My99 provides the following self-management tools, accessible in your account settings at any time:

• Deposit Limit — set daily, weekly, or monthly deposit limits to control how much money goes into your gaming account.
• Loss Limit — set a maximum loss amount you are willing to absorb within a given period before the system blocks further betting.
• Betting Limits — set a maximum amount that can be wagered in a single game round.
• Session Time Limits — set a time limit for your gaming sessions and receive reminders when the limit is reached.
• Cooling-Off — take a break from the platform for 24 hours, 48 hours, or 7 days without permanent account closure.
• Self-Exclusion — exclude yourself from the platform for 1 month, 3 months, 6 months, 1 year, or permanently. Requests are processed immediately.

If casino gaming is starting to negatively affect your daily life, relationships, or finances, please seek help without delay. Talian Kasih: 15999 — free, confidential, and available 24 hours a day. my99 also encourages you to speak with someone you trust about your gaming habits.

My99 reserves the right to suspend or terminate any member's account, with or without prior notice, under the following circumstances:

• Violation of any part of these Terms & Conditions.
• Providing false or misleading registration information.
• Registering multiple accounts to gain an unfair advantage.
• Engaging in any form of fraud, money laundering, or other illegal activities.
• Using automated software, bots, or system manipulation techniques.
• Misusing bonuses or promotions in a manner contrary to the spirit of the promotion concerned.
• Engaging in threatening, harassing, or disrespectful behavior toward staff or other players.

If an account is terminated due to a breach of Terms & Conditions, my99 reserves the right to withhold or cancel any remaining balance in that account. If termination occurs through no fault of the member (e.g., my99 ceases operations), the account balance will be returned to the member via the original payment method.

Members who wish to voluntarily close their account may do so by contacting the my99 support team at support@my99-khelo.com. Before closure, please ensure any remaining balance has been withdrawn and that no outstanding bonus wagering requirements are pending.

The my99 platform is provided on an "as is" and "as available" basis. While my99 strives to keep the platform running smoothly and reliably, we do not guarantee that it will always be free from interruptions, technical errors, or downtime.

• My99 is not liable for any indirect, incidental, or consequential losses arising from the use of or inability to use the platform.
• My99 is not liable for any service disruptions caused by factors beyond our control, including internet outages, third-party server failures, natural disasters, or actions taken by authorities.
• If a technical error causes the game to display an incorrect winning outcome, my99 reserves the right to correct the error and adjust the account balance to reflect the rightful result.
• My99 is not liable for any losses arising from gameplay decisions made by a player based on incorrect information obtained from external sources.

My99's total liability to any member shall not exceed the actual amount deposited by that member in the 30 days preceding the relevant claim.

My99 reserves the right to amend, update, or modify these Terms & Conditions at any time. Any material changes will be communicated to members via in-platform notifications or by email to the registered address. Changes take effect immediately upon being published on the my99-khelo.com website.

Your continued use of the my99 platform following any amendment constitutes your acceptance of the updated Terms & Conditions. If you do not agree with the changes, you have the right to close your account and withdraw any remaining balance before the amendment takes effect.

For any enquiries regarding these Terms & Conditions, or to report a breach you believe has occurred, please contact the my99 team via:

• Email: support@my99-khelo.com — responded within 1 hour during business hours
• Live Chat: Available on the my99-khelo.com platform — instant response, 24/7
• Support Operating Hours: 24 hours a day, 7 days a week with no holidays