At my99, we believe the best online casino experience is one that takes place within a healthy, responsible framework. This page provides all the tools, guidance, and resources you need to keep gaming where it belongs — as entertainment, not a burden. Your well-being is our priority.
Responsible gambling means approaching online casino games — slots, baccarat, blackjack, roulette, Live Casino, or virtual sports — as a form of entertainment, not as a source of income or a way to solve financial problems. Just like watching EPL or Liga Super Malaysia at the mamak, playing at my99 should bring you enjoyment, not stress.
Many Malaysian players enjoy online casino gaming in a healthy, responsible way. They set a budget before playing, accept losses as part of the entertainment cost, and stop when they hit their limit. Problems arise when gaming starts to take over — when you find yourself playing more than planned, chasing losses, or hiding your habits from the people you care about.
My99 built a comprehensive suite of self-management tools not simply because it was required, but because we genuinely care about the wellbeing of every player in our community of over 200,000 members. Healthy gaming is gaming that can be sustained over the long term without affecting your life, relationships, or finances.
This page has everything you need — how to use my99's self-management tools, how to spot the early warning signs of problem gambling, and where to get help if you or someone you care about needs it. No stigma, no judgment — just useful information and easy access to support.
Always remember: Casino games are for entertainment. No system, strategy, or method can guarantee consistent winnings over the long term. Only play with money you can afford to lose — never with funds meant for bills, rent, or your family's basic needs.
The my99 platform is strictly for individuals aged 18 and above. If you are aware of any underage person using the platform, please contact us immediately at support@my99-khelo.com.
The foundation of my99's commitment to a healthy gaming experience for all Malaysian members
My99 puts the long-term wellbeing of players above short-term business interests. We would rather have healthy players who play responsibly for years than players who overextend themselves and end up suffering the consequences. Every platform design decision we make takes into account its impact on healthy playing habits.
My99 provides one of the most comprehensive self-management tool suites in the Malaysian online casino industry — deposit limits, loss limits, betting limits, session time limits, cooling-off periods, and self-exclusion. All tools are accessible directly in your account settings without needing to contact support, and take effect immediately upon activation.
My99 publicly displays the RTP (Return to Player) for every game. Basic strategy blackjack offers an RTP of 99.6%, the baccarat banker bet comes in at 98.9%, and premium slots average 96–97%. This transparency means you can make informed decisions based on actual facts, not unrealistic expectations about your chances of winning.
My99 enforces a strict age verification process during registration and throughout the KYC (Know Your Customer) procedure. Individuals under 18 are not permitted to use the platform in any capacity. Any account found to belong to an underage individual will be suspended immediately and the balance returned to the relevant guardian or parent.
The my99 system automatically monitors playing patterns to identify signs that may indicate a developing gambling problem — sharply escalating bets following heavy losses, excessively long sessions, or unusually frequent deposits. When such patterns are detected, the system will suggest appropriate self-management tools to the player in question.
My99 actively promotes local Malaysian support resources to members who may need them — Talian Kasih 15999, Social Service Centres, and other local support organisations. We believe that making help easy to access is part of our responsibility as a platform committed to the Malaysian player community.
All tools are available in your my99 account settings, take effect immediately, and are free to use
Set a maximum deposit amount allowed over a daily, weekly, or monthly period. Once the limit is reached, the system will block any further deposits until the period resets. Limits can be reduced immediately, but increases only take effect after 24 hours — giving you time to reconsider.
Set a maximum net loss limit you are comfortable with over a given period. Once your net losses reach that limit, the system will block further wagering for that period. This is an effective way to ensure a gaming session does not spiral into dangerous loss-chasing.
Set a maximum amount you can wager per round. This is especially useful for slots and Live Casino games, where there's a temptation to raise your bet size in the heat of the moment. A bet limit keeps you playing to a planned strategy rather than letting emotions drive your decisions.
Set a time limit for each gaming session — 30 minutes, 1 hour, 2 hours, or any duration you prefer. The system will send a reminder 10 minutes before the limit is reached, and will automatically end the session once the limit is hit. This prevents sessions from unknowingly stretching on for hours.
Need a short break without permanently closing your account? Activate a cooling-off period for 24 hours, 48 hours, 72 hours, or 7 days. During this time, you will not be able to log in, deposit, or play. Your account remains active and any balance or pending winnings will be fully preserved for you to access once the break ends.
For more serious situations, the self-exclusion option allows you to fully exclude yourself from the my99 platform for 1 month, 3 months, 6 months, 1 year, or permanently. Requests are processed immediately upon verification. During the self-exclusion period, your account will be inaccessible and you will not receive any promotional communications from my99.
A self-exclusion period cannot be shortened once activated. This is a protection in place for your own benefit.
Log in to your my99 account at my99-khelo.com using your username and password.
Click the profile icon at the top right of the platform, then select "Account Settings" from the dropdown menu.
In your account settings, find and click the tab labelled "Responsible Gambling" or "Self-Management".
Select the type of limit you want, enter the value or duration, and confirm. Limits take effect immediately.
Problem gambling rarely develops overnight — it builds gradually over time. Recognising the early warning signs is the single most important first step. Here are the signs to watch for in yourself or in someone you care about:
Answer the following questions honestly. If you answer "Yes" to two or more, it may be worth talking to someone about your gambling habits.
This test is not an official medical diagnosis. It is intended as a self-assessment guide only. For a more accurate evaluation, please speak with a healthcare professional or call Talian Kasih at 15999.
You don't have to face this alone. Help is available, free, and confidential
Malaysia's national social helpline, operating 24 hours a day, 7 days a week. Free, confidential, and staffed by trained counsellors. Available for problem gambling, financial stress, family issues, and a wide range of other concerns.
Contact the my99 support team to activate any self-management tools, request self-exclusion, or simply get advice on how to manage your playing habits. We are here to help, 24 hours a day.
The Department of Social Welfare Malaysia (Jabatan Kebajikan Masyarakat) provides counselling and social support services for individuals and families affected by various issues, including problem gambling. Services are accessible nationwide.
To concerned family members and friends: If you're concerned about the gambling habits of someone you care about, you don't have to wait for them to ask for help. Call Talian Kasih 15999 for guidance on how to support your loved one in a way that's effective and compassionate. Trained counsellors can walk you through the best approach.
Answers to the most frequently asked questions about responsible gambling at my99
Talian Kasih 15999 is Malaysia's national social helpline, operating 24 hours a day, 7 days a week. The service is free, confidential, and staffed by trained counsellors who understand problem gambling and financial hardship. Don't put off getting the help you need.
If you feel you need to stop playing at my99, you can request self-exclusion directly in your account settings or by contacting our support team. Requests are processed immediately. No unnecessary questions, no attempts to talk you out of it — your decision is fully respected.
Log In to Manage SettingsAlso read other important documents supporting my99's commitment to a safe and fair gaming experience
My99 platform terms covering account rules, deposits, withdrawals, and bonuses — everything you need to know before you play.
Read Terms & ConditionsHow my99 protects your personal data — 256-bit SSL encryption, data access rights, and a commitment to never sharing your information without your consent.
Read Privacy PolicyAnswers to the most frequently asked questions about accounts, deposits, withdrawals, bonuses, and general use of the my99 platform.
View FAQMy99 provides comprehensive self-management tools, publicly displays each game's RTP, and actively promotes local Malaysian support resources. If you need help activating any self-management tools or want to talk about your gaming habits, the my99 support team is available 24/7 at support@my99-khelo.com — with no judgement whatsoever.
Learn More About my99Join over 200,000 Malaysian players enjoying a fair and responsible online casino experience at my99. Deposit from RM 10 via Touch 'n Go or DuitNow, and claim your Welcome Bonus of up to RM 1,000.
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